Fifty-five Percent of Companies Use this One Method to Measure Customer Happiness

Fifty-five percent of people measure customer happiness in exactly the same way based on a recent survey I conducted. They’re all using this quick way to get a sense of… Keep reading

Is Snapchat Going to Die?

By 2011, Facebook, Twitter, and LinkedIn had effectively dominated the social media space so completely, it felt like there wasn’t room for another social app. However, to Evan Spiegel, then… Keep reading

How Square Became a $30 Billion Company by Reimagining Payments

Prior to 2009, one of the greatest challenges facing small business owners wasn’t how to compete with huge e-commerce retailers like Amazon. It wasn’t finding skilled staff, negotiating the price… Keep reading

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How Medium Transformed Online Publishing by Making Long-Form Content Cool Again

Every entrepreneur has to be tenacious, relentless, and focused if they hope to grow their business. Often, however, the most driven founders are those who are focused not only on… Keep reading

The Most Important Turning Points in Microsoft’s History

With the possible exception of the earliest pioneers of Silicon Valley, such as IBM, Xerox, and Bell Labs, it’s hard to think of a company that has had a more… Keep reading

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